Diagnose

This is a delicate moment. When a customer or his representative approaches you, he  already has something. This can be a raw idea, a business plan or an existing product with quite some history. Most probably he loves what he/she already has.

Your is goal to find out:

  • What you customer already has?
  • What is a problem to be solved?
  • Who (will) use the product?
  • What is a current status?
  • What is in the current implementation your customer is satisfied with?
  • What is in the current implementation the customer wants you to improve?

You can read more on a topic of stakeholders interview in a dedicated article on boxes and arrows.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s