The information architecture (or menu structure) forms the skeleton of a developed system.

Activities

• list categories of users = personas,
• analyze user tasks and list
• all use cases,
• map use cases to personas,
• write names for the menu items using users language,
• conduct card-sorting session with representative users,
• create menu structure proposal based on card-sorting results,
• evaluate (make prototype, ask users to find a specific item) and improve.

Expected result

An information (or screens) flow structure that could be presented as hierarchical tree or a flow-chart.